Last update: 24.02.25
ELIGIBILITY FOR REFUNDS
At Dietology, we are committed to customer satisfaction and maintaining the integrity of our services. We understand that circumstances may arise that prompt the need for a refund. Our refund policy is designed to ensure that all refund requests are handled fairly, transparently, and in accordance with our service agreements.
How to Cancel Your Subscription
To cancel your subscription, follow these steps:
1. Go to pureeatsguide.com and log in to your account.
2. Open the "My Account" or "Subscription" section.
3. Choose the subscription you want to cancel.
4. Click the "Cancel Subscription" or "Cancel Service" button.
5. Follow the instructions on the screen to finish the process.
Our support team is available 24/7. Email us at [email protected] or call us at default.
Non-Delivery of Services
Customers may be eligible for a refund in cases where services were not delivered as promised. This applies when the service, as agreed upon by Dietology, is not provided within the expected timeframe. To be eligible for a refund in this scenario, customers must provide evidence of the agreed delivery date and the failure to fulfill the service. Our team will assess the claim, and if the non-delivery is confirmed, we will process the refund accordingly. Prompt reporting of such issues is vital to ensure a smooth refund process.
Service Cancellations and Significant Deviations
Refunds may also be issued in cases of service cancellations or when the service delivered significantly deviates from the original agreement. If the service is canceled by either party before commencement, or if the delivered service substantially differs from what was initially agreed upon, customers should submit a refund request. The request should include detailed reasons for the claim, along with any supporting documentation. Upon receipt, Dietology will carefully review the claim to determine its validity under our policies.
For both scenarios, it is essential that customers provide valid proof and follow the guidelines for submitting a refund request. After receiving a request, Dietology will conduct a thorough investigation to understand the situation and ensure the protection of both the customer's and Dietology's interests.
Please note that refund requests must be made within a specified period from the date of purchase. While exceptions may be made on a case-by-case basis, they are not guaranteed. Additionally, certain services may be non-refundable, as outlined during the purchase process or in our service agreements. Customers are encouraged to carefully review these terms before making a purchase.
At Dietology, we are dedicated to resolving any disputes efficiently and fairly. Our customer service team is always available to assist with refund requests and provide further information regarding our policy. Our primary goal is to ensure a positive experience with Dietology, and we will make every effort to uphold this commitment.
PROCESS FOR REQUESTING A REFUND
To streamline the refund process and ensure customer satisfaction, Dietology has established a clear and efficient procedure. Below is a guide on how customers can submit refund requests, emphasizing the importance of transparency and communication between the company and its customers.
Email Submission for Refund Requests
Customers who wish to submit refund requests via email can do so at [email protected]. This method allows customers to provide detailed explanations and attach necessary documentation related to the issue. In the email, customers should include their full name, contact information, and a thorough explanation of the reason for the refund request. This helps our customer service team quickly assess the situation and expedite the investigation process.
Telephone Requests for Quick Processing
For customers who need immediate assistance or prefer verbal communication, Dietology offers the option to request refunds by phone. This method allows for quicker responses and enables our team to address any concerns right away. During the call, customers should be prepared to provide their personal and purchase details to facilitate a faster review and processing of the refund request.
Necessary Details for Processing Refund Requests
To ensure a smooth and secure refund process, Dietology may ask customers to provide the following information to confirm their identity and validate the transaction:
- Email address associated with the purchase
- Contact number
- Full name and address
- Detailed explanation and reason for the refund request
- Any additional information that may assist in verifying the transaction
Handling Customer Inquiries and Processing Time
Dietology is committed to addressing all customer inquiries with the utmost efficiency. The processing time for refund requests may vary depending on the complexity of the case, the volume of current inquiries, and the details of the investigation. Once a decision is made, Dietology will communicate the outcome to the customer, providing clear instructions on the next steps if the refund is approved.
Ensuring Customer Satisfaction
We understand that trust and satisfaction are essential in our relationship with customers. Dietology is committed to resolving refund requests and disputes in a manner that protects the interests of both parties while ensuring transparency and fairness. By providing clear and accessible procedures for refund requests, we aim to offer a hassle-free experience that fosters customer confidence.
Through these procedures, Dietology reaffirms its commitment to customer service excellence and emphasizes our dedication to addressing refund requests with the seriousness and attention they deserve. Our objective is to create a supportive and responsive environment where every customer's concern is promptly and satisfactorily addressed.
REVIEW PROCESS
Initial Assessment
Upon receiving a refund request, Dietology's dedicated team begins by conducting an initial assessment to verify that all required information is provided and valid. This assessment is an essential step in our comprehensive review process, designed to ensure the legitimacy of the claim and the transaction.
Customers are encouraged to submit refund requests through the official channels provided by Dietology, which include emailing [email protected] with "Refund Request" in the subject line or by contacting customer service via the provided telephone number.
This initial step is critical to ensure a systematic and swift handling of the request. Customers are advised to keep all relevant documentation and details related to the purchase at hand, as this will help expedite the review process. Once the request is under review, our team will carefully examine the details, prioritizing fairness and safeguarding the interests of all parties involved.
Communication is key throughout this process. Customers can expect regular updates on the status of their refund request. We understand that trust is vital in our relationship with customers and are committed to handling each request with integrity and transparency. If customers have any questions or need further assistance, our customer support team is always available to help.
Detailed Investigation
After the initial assessment, Dietology proceeds with a more detailed investigation into the refund request. This phase is critical, as it involves a thorough examination of transaction records, communication logs, and any other relevant data to confirm the validity of the refund claim. Our experts carefully analyze every aspect of the request to ensure a just and fair decision for all parties involved.
Once the investigation is complete, Dietology will contact the customer, typically within two weeks, to clarify any ambiguities or request additional information. It is the customer's responsibility to provide any requested information within 14 days to help facilitate the decision-making process regarding the refund.
The final decision regarding the refund will be communicated to the customer via email:
- Within five business days after all required information has been gathered, or
- Within five business days if no further information is needed.
In certain cases, Dietology may choose to grant a refund without requiring additional approval from the customer. Once a refund decision is made, the refund process will begin promptly, with the goal of concluding the process within ten business days. Refund requests may be denied if they are submitted after the allowed refund period or if the customer fails to provide the requested information.
REFUND PROCESSING
Upon Initiating the Refund Process
When a refund request is initiated, Dietology prioritizes a transparent and efficient review process. Within two weeks of receiving the refund request, our team will evaluate the provided details and may reach out to the customer for additional information to clarify or supplement the initial submission. We understand the importance of timely communication and are committed to contacting customers within this two-week timeframe if further details are needed.
It is crucial for customers to respond with the requested information within another two weeks to prevent delays in the resolution of their case. Once all required information is received—or if no additional data is needed from the start—Dietology will proceed with the decision regarding the refund request. Customers can expect to be informed of the outcome via email no later than five days after receiving all necessary information or within five days of the initial refund request when no further details are required.
This approach ensures that customers are kept informed and involved throughout the entire process.
Customer Communication
In certain cases, Dietology may decide to issue a refund without requiring further input from the customer. This decision reflects our commitment to customer satisfaction and trust, demonstrating our dedication to fair and efficient dispute resolution.
Approved refunds will be processed swiftly, with the goal of completing the transaction within ten business days. This expedited timeline aims to provide a hassle-free experience for our customers and restore their confidence in our services.
However, it's important to note that a refund request may be denied if it falls outside the designated refund period or if the customer fails to provide the necessary information requested by Dietology. Our refund policy is designed to be fair and transparent, ensuring that all parties are aware of their responsibilities and the process is carried out smoothly and effectively.
REFUND APPROVAL OR DENIAL
When a customer submits a refund request, Dietology carefully reviews each situation based on the details provided and the circumstances of their purchase. The review process involves assessing whether the product or service met its promised expectations and evaluating any reported issues or discrepancies from the customer.
How Refunds Are Processed
If we decide to grant a refund, the process will be carried out using the original payment method used by the customer for the purchase. Customers should note that the refund amount will never exceed the price of the original transaction. For transactions involving multiple payments, only the most recent payment is eligible for a refund. This policy is based on the premise that customers make payments willingly, agreeing to our terms and conditions as shown by their actions during the purchase process.
Commitment to Customer Satisfaction
Our dedication to customer satisfaction is evident in how we handle refund requests. We are committed to applying our refund policy fairly and transparently, fostering trust and building positive relationships with our customers. By adhering to these principles, Dietology ensures a high standard of customer service and support.
Assessment of Refund Eligibility and Determination of Amount
Dietology maintains the discretion to offer partial refunds if it is determined that the customer has derived some benefit from the service. The eligible refund amount will be determined based on the reasons stated in the refund request and following a comprehensive evaluation by our team. This policy aims to provide a fair resolution that accounts for the services provided and the specific circumstances of each refund request.
Subscription Cancellation to Halt Future Charges
To stop using our services and avoid future charges, customers must cancel their subscriptions. It is the customer's responsibility to take this step as a precaution. This measure ensures clarity and prevents any confusion regarding future charges, maintaining straightforward and honest communication between Dietology and our customers.
POLICY AMENDMENTS
Dietology reserves the right to modify this refund policy at any time to reflect changes in our services, market conditions, or other reasons deemed necessary for business operations. Any amendments will take effect immediately upon posting on our website or notification via email.
It is the customer's responsibility to regularly review the refund policy to stay informed about any changes that may affect their rights and obligations. We encourage open communication and welcome inquiries or concerns regarding policy amendments. Our customer support team is available to provide assistance and clarity on how policy changes may impact individual refund requests or subscription cancellations.
In keeping with our commitment to a transparent and fair relationship with our customers, Dietology will clearly outline the reasons behind policy changes and how they contribute to improving our services and customer satisfaction. By ensuring that our policies evolve alongside service offerings and customer feedback, Dietology aims to strengthen the trust and confidence customers have in our services, providing a secure and reliable framework for addressing their needs and concerns.
For questions and additional information related to these Terms and Conditions, subscribers should direct their inquiries to: [email protected] or call at default.
WEBSITE BY THE URL: pureeatsguide.com
COMPANY NAME: Dietology
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PHONE: default
TRADE REGISTER NUMBER IN: United Kingdom
INCORPORATION NUMBER: default
COMPANY DIRECTOR: default
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MAIN INSTITUTION ADDRESS: default default
EMAIL ADDRESS: [email protected]